The Team Behind Your Success: Meet Traction Rec's Customer Success Team

There's a team at Traction Rec whose job is to make sure you never feel like you're on your own.

They're the people who collaborate with you on Zoom when what you’re seeing on the screen doesn’t make sense. They flag opportunities for your organization that you didn't even know to ask about. They know your team, your goals, your history and they show up with that context at their fingertips. They're our Customer Success team, and they're one of the best things about Traction Rec.

We're pulling back the curtain on who they are, what they do, and why they're worth knowing, whether you’re a customer or someone looking for meaningful work in the tech world.

What does "Customer Success" mean at Traction Rec?

At a lot of tech companies, customer success can feel reactive. Customers reach out when something's broken and someone helps them fix it. That's not the approach we’ve decided to take.

Consider the members of Traction Rec’s Customer Success team as your proactive partners. They're tracking your platform adoption, flagging features you're not using yet and connecting the dots between your goals and what the system can help you achieve. They're also your advocate inside Traction Rec. They’re the people helping make sure your feedback shapes what gets built next.

With that strong foundation, the team has evolved and expanded to offer focused attention in key areas:

‍Success+: A Traction Rec services offering that goes beyond standard customer success, including direct training delivery, hands-on admin services and dedicated engagement. Success+ was built for organizations that are seeking a deeper partnership with a trusted Traction Rec advisor. The team currently has five Customer Success Specialists working closely with customers on ongoing Success+ engagements.

‍Dedicated Account Management: A brand-new Account Manager function within the Success team, this role was created to strengthen strategic relationships with our larger, more complex customers. Our Account Managers work with organizations where multiple stakeholders, departments, and priorities are all in play at once. Where Success Specialists guide the day-to-day technical relationship, Account Managers step in as the conductor for these more complex accounts, keeping every stakeholder informed, aligned, and moving toward the same goal.

At Traction Rec we support our customers throughout their entire journey, from initial project-focused implementation services to customer support, ongoing customer success and dedicated account management. For customers, this simply means more: more proactivity, more expertise and more ways to get value from the platform.

Our Customer Success Lineup

The Customer Success team at Traction Rec is made up of a team of highly experienced individuals, working together to ensure our customers get the most value from their investment. From a variety of backgrounds and dispersed across geographic locations, they're a group that genuinely likes each other. (The many photos they shared from our annual company kickoff certainly speaks to that!) They debate, collaborate, challenge each other and then get back to the work. The work itself is meaningful in a way that's easy for the team to feel. Traction Rec's customers aren't faceless enterprises, they’re the doers and givers behind some of the greatest community recreation programs on the continent. The people on the receiving end of the services the team delivers are program coordinators and facility managers trying to create more impact. When the Success team does their job well, that impact creates a ripple effect.

"What’s meaningful to me is my role as teacher, mentor and friend to our customers. Enabling them to serve more community members and create more impact is what success means to me.” - Katie Canfield

Meet the Team

We would like to introduce you to the team behind Customer Success at Traction Rec. Read on to learn more about the team’s leadership, our customer success specialists and account managers. 

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" The people I work with every day. make this job so great. Not only my colleagues on the Success team, but also the hardworking people at our customers' organizations that just want to make a difference in their communities." - Josh Berg

The Team is Continually in Motion

The Success team at Traction Rec is investing in what's next: AI-forward toolsets to scale their output, scoring systems that make customer outcomes measurable and a renewed focus on having a pulse on our entire community of customers.

For our customers, we see the team as a strategic partner who's committed to evolving alongside you, definitely not just maintaining the status quo.

For anyone thinking about a career in customer success, this is a team where your work has a clear line to real community impact, where growth is already happening, and where you'll be surrounded by people who are genuinely good at what they do.

Connect with the Traction Rec Success Team

This all-star team hosts interactive, engaging and fun monthly meetups open to all Traction Rec customers. If you're interested to join, you can sign up here! The team would love to see you there.

The team also helps facilitate community connection with Traction Rec users in community Slack channels. Reach out to your success specialist to learn more!

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‍Want to learn more about how the Customer Success team can support your organization? Reach out here.

Interested in joining the Traction Rec team? Check out our open roles.

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