Your members’ best experience anywhere is now their expectation everywhere. Meet them where they’re at whether it’s online, in person, or in the community.
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Most interactions with your members start before they step foot in your center. They expect technology to meet their needs. Anticipate them and set everyone up for success upon arrival.
Allow members to answer their questions, manage household information, and view payment history and due dates, without having to pick up a phone.
Enable members to register and make payments online and on mobile for programs and events, including those members participating in assistance programs.
Provide a seamless and consistent service experience for members with centralized case management. Enable staff to pull up files before they even pick up the phone.
Once members arrive, their experience should feel natural and effortless. Everyone is welcome, but not all areas are always accessible. Create a safe and efficient experience at your center.
Engage new and existing members, including donors, board members, and those in financial assistance programs. Offer flexible membership and the right experience upon welcome.
Provide automated, yet flexible entry access to all areas of your facility so members can easily get where they need to go. Alert staff to flagged members who need extra support.
Put automatic screening tools in place to ensure prohibited individuals don’t enter your center. Make it easy for parents to authorize child pick ups, and for staff to track them.
Your members are participants, donors, volunteers and social services recipients. The relationships can be robust and unique, and you need a system that recognizes that.
Manage and expand your complex community relationships, including those with volunteers and donors in a single place for greater impact.
Track grant providers and recipients of your social services. Know which mission-driven partnerships can help you extend reach through joint initiatives.
Give everyone access to community and a sense of belonging no matter where they’re located. Deliver health, wellness, and program services virtually to amplify impact.
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