Built on Salesforce.
Trusted and certified.
PARTNERING FOR SUCCESS
Community success takes a team. We’re on yours.
Rely on Traction Rec’s Salesforce expertise and lasting support to keep your community moving forward—through the CRM transition and beyond.
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1 in 5
STAFF
have roots in the community center and nonprofit sectors
OUR COMMITMENTS
Continuous support and a promise to evolve.
Our Customer Success teams provide dependable, accessible support—responding quickly, listening carefully, and helping empathetically. Paired with Salesforce’s enterprise reliability, you’re in good hands.
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Value powered by people
We work tirelessly across departments to deliver you exceptional value. Our staff are here to support you, not sell things you don’t need.
80%+
of staff
The majority of our employees work in service, support or R&D roles
Exceptional customer satisfaction
Whether you have a quick question or need in-depth assistance, our dedicated team is always here to provide expert guidance.
4.8/5
CSAT
Lifetime Customer Satisfaction rating
Improved products, same cost
Our solutions grow with your needs. We listen to feedback and invest resources back in to innovation to deliver better solutions—continuously improving without added costs.
1/3
REVENUE
Of revenue reinvested into innovation
The biggest game changer is the ability to connect directly with the Support and Product Teams, who genuinely listen to our feedback and make meaningful changes. With other vendors, that opportunity just doesn’t happen.
Brogan Potter
senior director of programs, wenatchee Valley ymca
Your trusted guide through change.
From initial onboarding to lifetime support, our passionate service teams are here for the long haul—your advocate for improving lives with technology.
Guided onboarding & training
Meet your professional services team! From system migration and data conversion to adoption best practices, we’re here to ensure a smooth, successful transition every step of the way.
Testing & launch
Let’s make sure every system is ready to perform. This is our opportunity to rigorously test and confirm that everything works exactly as planned, backed by Traction Rec’s commitment to ensuring a seamless go-live.
Regular health check-ins
Your Traction Rec Engagement Team conducts regular health checks on your software and monitors how it’s being used. We make sure your center is getting the most out of your investment.
Partner with us, alongside 15K+ community center employees.
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CONNECT & LEARN
Grow with our success focused community.
Learning is better together. Lean on your community of peers and experts who understand your needs, and make the most of your member management solution.
In-person conferences & virtual meetups.
Join our annual in-person User Conference for deep learning and networking. For ongoing connection, attend our casual monthly virtual meetups to share best practices.
See Our Last User ConferenceOnline knowledge base.
Access persona-based training modules, full feature documentation, feature-specific test scenarios, training slide decks, feature FAQs, third-party integration guides, and monthly release notes.
See Knowledge BaseOnline Slack customer groups.
Find general support, stay updated on the latest developments, and collaborate with peers in our Slack communities for sharing ideas and insights.
Join SlackOnline self guided learning.
Engage in gamified programs for new users at your own pace via Traction Rec TRACKS and Salesforce Trailhead Learning Management Systems.
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The JCC User conference was the perfect blend of education and collaboration, truly exemplifying the power of collective knowledge.
Rachel Salba
Marcus Jewish Community Center of Atlanta
Connecting with others who share our goals and hearing their real experiences and ideas has made a big difference in how we approach our work.
Loz Bishop
Salesforce Administrator, JCC of Louisville
