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Built on Salesforce.
Trusted and certified.
Built on Salesforce.
Trusted and certified.
Empower deeper community connections with a member management CRM built on the world’s leading platform, Salesforce.
Let's Get Startedper month
for customer service
not 4 days
Traction Rec was built to help the San Francisco JCC improve their quality of service. Now we are the most adopted CRM for JCCs across the country.
Read StoryYour members are complex. They may go to the gym, but they’re also program participants, volunteers, donors, and even board members.
See their roles and household relationships from one connected record so your staff can deliver the right services at the right time in a unified experience.
We understand you. Some of our staff worked at JCCs before they came to work with us so we come ready to listen and support your mission.
Book A DemoOffer a diverse set of program and member services across health and fitness, child care, youth services, community initiatives, all from a connected platform.
Create personal engagement plans with members based on their interests. Then give members access to self-service tools so there’s more time for connection in person.
Set up cultural events with online ticketing systems. Personalize member communications based on their interests so you can recommend the right events to the right people.
families receiving financial assistance
decrease in turnaround time
At JCC Chicago, determining financial assistance was historically a matter of numbers: household income and household size. On the surface, it seemed efficient but in reality, it didn’t consider the families facing unprecedented challenges in a changing economy. These families may not have qualified for financial assistance before, but they were asking for support now.
It started with capturing the data correctly, documenting cases and programs history accurately. While there were many out of the box features that were leveraged, the JCC created customizations to addressed their unique needs. As cases were submitted, the team would get a recommendation of how to proceed with a family’s request. In this way, the guesswork was taken out of the equation and all families were measured against a standard process, which also considered their individual circumstances.
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JCC Chicago operates a robust initiative to provide financial assistance for families in need.
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to deploy new refund process
saved per month on average
Customer refund requests and approvals used to take the Cleveland JCC 45-60 days to process on an inefficient, paper-based system. Members were frustrated with the delays and staff were overwhelmed by the steps required to complete them.
After shifting to a more transparent and streamlined process, Traction Rec improved the experience for members and staff alike. Now refunds are processed in 7-9 days and 30 hours of staff time are saved every month on average.
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30 hours saved in staff time each month
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more users
class views in 2 weeks
When the JCC was forced to close their building, they needed to pivot their offerings to a virtual platform for members and non-members, social media platforms weren't cutting it.
Mandel JCC was able to offer members an exclusive, long-term online service that would add value to their memberships and, most importantly, allow them to stay connected to the instructors they enjoy.
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1000+ virtual class views in 2 weeks
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registrations completed online
registrations completed on the first day
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10/10 customer service rating
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