NEW
Facility Management Software
Puzzle piece facility bookings in seconds
Bring AI-assisted facility reservations to community members and the staff who manage your spaces. Simplify bookings for both in personalized workflows and natural conversations.
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Better for staff, better for your community
Fill your facilities, even off peak
Make the most of the facilities you maintain, from prime time to less popular timeslots. Maximize your rental revenue and watch your utilization fill itself.
Simplify complex bookings for staff
Stop losing staff hours to manual booking. Manage even the most complex league bookings with rules that enforce themselves, conflicts that resolve automatically, and contracts that generate in seconds.
Keep your community coming back
Make it easy for routine users to book a court, lane, or room in seconds from their phone. No phone calls to the front desk, printed calendars, or clunky legacy portals.
Built on the Fresh Platform
A Fresh take on facility management
Conversational Search
Book from natural conversations
Community members and staff can type in plain language what they are trying to book and instantly get real-time availability in seconds. From there, booking signups are easily completed in a single click.
Intelligent workflows
One step ahead of your next thought
Follow an entirely automated process from booking, to conflict resolution, contract creation, amendments, and payment. Whatever comes next just appears when you need it, no switching between tools or workflows required.
Modern bookings for both sides of the desk.
IN REACH FOR MEMBERS
Mobile first experience
Meet the member on their phone where booking actually happens. Allow them full booking functionality from a phone, tablet, or desktop.
Smart eligibility and real-time availability
Only let members see the booking windows that they’re eligible for. Check membership type, advance-booking limits, max duration, age limits, and usage caps before making a slot available.
Recurring bookings
Making standing reservations for members and group rentals doable in seconds. Set rules per facility type for each participant type and apply shared payment automatically.
Booking conflict prevention
Skip the angry front desk conflicts that eat up time. Automatically cross reference every new booking with existing holds before checkout so members are never unpleasantly surprised.
More capacity for staff
Smart booking console
Manage everything in one connected place. Get a clear view of high priority to-dos every day in your dashboard and easily handle anything members can’t in self service. Adjust invoices, split payments, issue refunds, capture deposits, and rework billing schedules from a single system with a full audit trail.
Complex league & rental scheduling
Leave the spreadsheets behind. Build and manage complex recurring league, tournament, and season-rental blocks spanning multiple courts, fields, and weeks in minutes, not hours.
Conflict resolution & bulk rebooking
Don’t let a little rain ruin your day. When a space closes for weather, maintenance, or an event, staff can relocate or cancel every affected reservation in one action.
Billing & payment management
Skip the external reconciliation. Manage the entire money side of facilities in a single connected system that interfaces directly with members where necessary.
Contract generation & amendments
Simplify your to do list with contracts that generate themselves straight from the booking. Generate facility-rental, league, and tournament contracts in seconds, and capture signatures.
In the era of AI, customers are expecting more. That’s why we built the new Fresh platform to show up with an entirely different experience and further empower the good they do.
87%
reduction
in data handling time
100s
of programs
managed in catalog seasonally
Lara Gilchrist
CEO of Traction Rec
Spark impact, one team at a time.
Marketing
Finance & Accounting
Fundraising
Facility Management
Programs
Child Care & Camps
Before you need to ask
Feature explanations
Which users and teams is Fresh designed for?
Fresh is designed for everyone who interacts with your organization. For front-line staff it simplifies daily administrative tasks and complex workflows. For community members and families, it provides a seamless, intuitive experience from registration to drop-off.
Does Fresh include any AI features?
No matter if you’re using the Core products or the Fresh products, your team can tailor workflows, reports, dashboards and more to support how your organization operates day-to-day. You can also easily integrate with multiple popular tools to simplify specific operations.
How much does Fresh cost?
Salesforce acts as a source of truth that informs the AI automation in Fresh and in Traction Rec’s core product suite. Since Salesforce stores member information like household profiles, and live seat capacities or facility availability, it's able to match families to eligible programs while automatically triggering backend workflows like receipts and waitlist updates upon checkout.
DATA MANAGEMENT
Is Fresh a replacement for Traction Rec?
Salesforce is able to share data across teams because it is a centralized, single database. Instead of moving copies back and forth between departments, every team across the organization looks at the same set of records for members, programs, and more.
How is Fresh better than the previous Traction Rec core platform?
Member data lives in a central Salesforce database that updates in real time, for both members and staff. When a customer updates household details, registers or makes a payment, that information goes straight into the Salesforce database. This gives staff immediate visibility without needing manual exports and skipping over the repetitive questions.
When we get Fresh, do we have to rebuild our program setup in Salesforce?
All data is protected by Salesforce’s enterprise-grade infrastructure. That includes SOC2 compliant tools and PCI compliant policies.
When we get Fresh, what happens to Experience Cloud?
All data is protected by Salesforce’s enterprise-grade infrastructure. That includes SOC2 compliant tools and PCI compliant policies.
